GENERAL POLICY AND TERMS

By accessing our website, you agree to these terms. The website reserves the right to modify, edit, add, or remove any part of these Terms of Sale at any time. Changes take effect immediately upon being posted on the website without prior notice. By continuing to use the website after such changes are posted, you accept the updated terms.

Please check our website regularly to stay updated on any changes.

I. Quality Policy

1. We are committed to never selling counterfeit, imitation, or low-quality products.

2. All products have clear and transparent origin and source information.

3. All listed prices include Value Added Tax (VAT). This ensures customer rights and fulfills our tax obligations under Vietnamese law. We encourage all individuals and organizations to request a VAT invoice when purchasing.

Our products have cosmetic product quality certification issued by the Drug Administration – Ministry of Health.

II. Shipping Policy

We aim to create added value for customers purchasing products from Gia Ngoc IMT.

1. Purchase Policy:

Customers who wish to purchase can contact us directly for detailed information or purchase through our website: https://www.giangocimt.com.vn

2. Shipping Methods:

Customers can choose from the following options: delivery to the address or self-pickup. The company will coordinate with the customer on the delivery method, either self-delivery or using a contracted delivery service.

3. Delivery Time:

• Usually, orders are processed within 1 business day after receipt of order information, and the customer will be notified about payment and delivery.

• Delivery typically takes 3–5 days from the order confirmation date, or as agreed with the customer.

Specific time: Monday–Friday: 09:00–12:00, 13:00–18:00

• Ho Chi Minh City & Hanoi: Within 3 business days (excluding weekends and public holidays)

• Other provinces: 5–7 business days (excluding weekends and public holidays)

If there are any inquiries during delivery, customers can contact our customer support hotline.

Possible delays may occur due to:

• Force majeure (bad weather, traffic conditions, vehicle breakdown, shipment issues)

• Company staff unable to contact the customer by phone

• Incorrect or hard-to-find delivery address

• Sudden surge in order volume

• Delays by delivery partners

For such cases, the company generally supports delivery costs for agents. For individual customers with large orders, please contact us for contractual arrangements.

4. Shipping Fee:

• Nationwide delivery; free shipping within Hanoi city. For other provinces, fees are based on the delivery service provider.

5. Responsibility for Goods in Transit:

• Our delivery service is responsible for loss or damage during transport from our warehouse to the customer.

• Customers must inspect goods upon receipt. If damage or errors are found, note them with the delivery personnel and immediately contact customer service.

• If goods are signed for without notes, we are not responsible for later claims regarding damage, deformation, or incorrect items.

6. Other Conditions:

• Toll or village access fees are borne by the customer.

• Delivery is only made to the registered recipient. Any unclear changes may result in refusal of delivery.

• If delivery addresses are remote, unsafe, or difficult to access, we reserve the right to refuse delivery.

• The company is not liable for delays due to natural disasters, floods, epidemics, or other uncontrollable circumstances.

• During holidays or special days, delivery times may change; customers will be notified to agree on a suitable schedule.

III. Return & Exchange Policy

1. Eligible for Return or Exchange:

• Damaged products during delivery, reported immediately: free replacement

• Wrong product or quantity, reported immediately: free replacement or correction

• Customers must check products upon receipt and return immediately if damaged

Not eligible:

• Products returned after 3 days from receipt

• Products with opened seals or already used

• Damaged packaging due to customer misuse

2. Timeframe:

• Returns/exchanges accepted within 3 days of receipt

• Customers must provide reason, correct address, and contact information

• Return shipping time: within 3 business days of the company receiving the product

• Return location: directly at our office or via courier

Return/Exchange Steps:

1. Check items immediately upon receipt; if damaged or incorrect, return to the delivery staff

2. If still eligible, notify the company

3. The company will process and confirm the new order

Exchange Policy:

• Only replacement of the same product; no refunds

• Return shipping: free

IV. Complaint Resolution Policy

Process:

1. Customers submit complaints via email: info@giangocimt.com.vn

2. Customer Service will handle complaints promptly based on company policies

3. If beyond the company’s authority, the matter will be referred to state authorities

Gia Ngoc respects consumer protection laws and requires active cooperation from both parties to resolve disputes.

V. Payment Policy

Gia Ngoc offers flexible payment options:

1. Bank Transfer:

• Company: Công ty TNHH Công nghệ Y tế Ngọc Đại Dương

• Account No.: 191.305.628.563.68 – Techcombank, Tran Dang Ninh Branch

1. Direct Payment at Office:

• Company: Công ty TNHH Công nghệ Y tế Ngọc Đại Dương (Topas Co., Ltd)

• Address: 35 Truong Cong Giai, Dich Vong Ward, Cau Giay District, Hanoi

1. Payment via Delivery Service:

• Payment to the delivery service contracted by the company upon receipt of goods